FAQs
OUR FRAMES
100% Authentic Eyewear
Farroptics guarantees that every frame we sell is 100% authentic. All frames come in their original brand packaging, complete with authenticity cards, cases, and cleaning cloths—just as you’d receive from the brand itself. Shop with confidence knowing you’re getting genuine designer eyewear at an exceptional value.
Are these all the frames you offer?
Not at all! Our site is constantly growing, and we’re always adding new frames. If we carry a brand, we can order any frame from their current collection—provided it hasn’t been discontinued. See something you like or have a specific frame in mind? Send us your request using the contact form below, and we’ll make it happen!
SHIPPING & DELIVERY
Delivery (Canada-Wide)
We offer free shipping across Canada! Please allow 7-14 business days for processing and shipment.
RETURN POLICY
At Farroptics, we want you to love your eyewear. If you're not completely satisfied with your purchase, we're here to help.
Return Window
You may request a return within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- Items must be unused and in original condition
- Frames must be returned in their original packaging, including case and accessories
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Customized or special-order items
- Final sale or clearance items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the item.
How to Start a Return
To initiate a return, please contact us at:
📧 support@farroptics.com
Include your order number and reason for return. Our team will provide instructions for completing your return.